In processing personal data, UAB OBER-HAUS Real Estate (hereinafter – ‘we’, ‘us’, ‘our’, etc.) seeks to protect the privacy of all persons, as ensuring a person’s right to privacy is an essential part of our activities. We process personal data according to the EU’s General Data Protection Regulation (GDPR) and applicable national legislation.
UAB OBER-HAUS Real Estate respects your privacy and undertakes to protect your right to lawful processing and protection of your Personal data.
What terms are used in this Policy?
Data controller – your Personal data controller is UAB OBER-HAUS nekilnojamas turtas (registration number: 111645042, registered office address: Geležinio Vilko g. 18a, 08104 Vilnius, email: firstname.lastname@example.org, phone: +370 5 2109 700), which you have entrusted with your Personal data due to the contractual or precontractual relationship binding you, or the Services of which you plan to use.
Customer (you) – a natural person who uses, has used or has expressed an intent to use the Services.
GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Data processing – any operation performed on Personal data (including collection, recording, storing, alteration, giving access, making enquiries, transmission, etc.).
Services – any services offered or provided by UAB OBER-HAUS Real Estate, including, but not limited to, facilitation in selling, buying or renting residential or commercial property, property and business valuation, consultations, and real estate management.
Direct marketing – an activity designed to offer persons services and/or ask their opinion about the offered services via email, phone or other means of direct communication.
Website – www.ober-haus.lt.
Why do we collect your Personal data?
We collect and use Personal data in order to provide you with our Services (when concluding and executing a contract), to improve our Services, send messages, offers and information, protect third-party and our own rights and interests, fulfil our legal obligations and prevent fraud, money laundering and terrorist financing, following applicable laws and other legal acts, as we have to adhere to the rules and requirements strictly and responsibly. Accordingly, we have to responsibly identify you and/or the beneficiary, know of your participation in politics, identify the source(s) of your income and your place of residence; also, check if you are sanctioned or your activity is related to persons under sanctions and make sure your activity is not being investigated by respective authorities; we also have a duty of monitoring our relationship with you and carrying out other duties stipulated by legislation, and an obligation to follow applicable laws and other legal acts. If you refuse to give us your Personal data, we will not be able to provide you with our Services.
With your consent, we process your Personal data for Direct marketing purposes. You may revoke your consent regarding Direct marketing at any time.
How do we collect your Personal data?
We receive most of the data directly from you, although some data might be obtained from other sources.
Usually UAB OBER-HAUS Real Estate receives Personal data directly from persons to whom the data pertains, i.e. we obtain your Personal data:
In certain cases, UAB OBER-HAUS Real Estate obtains Personal data from persons who are not the data subject (you), for example, from business partners, to which you have given your data in order to obtain Services from us, or from other sources (e.g. checking registers managed by the state and private persons or sources from other third parties), when such is an obligation established by legal acts, for example, while fulfilling our legal duty to prevent fraud, money laundering, terrorist financing, etc.
We may also obtain your Personal data when we sign different agreements, to which you are not necessarily a party or a representative of the party (e.g. an agreement by proxy, an agreement with a legal person, which provides contact persons or data of representatives, data listed in various registers, etc.).
What kind of Personal data do we process?
UAB OBER-HAUS Real Estate is one of the biggest real estate service companies in Lithuania and the Baltic region, providing multifaceted services in relation to real estate (facilitation in selling, buying or renting residential or commercial real estate, property and business valuation, consultations, real estate management). We process your Personal data in order to provide and improve these Services. Thus, the exact scope of the Personal data processing depends on the Services you request and our relationship with you.
UAB OBER-HAUS Real estate also processes the Personal data of the representatives of its clients and service providers, which might be both undertakings and private persons.
We normally collect and process your Personal data:
We do not process sensitive (special category) data related to your health or political views.
We process data about minors only if and to the extent that you ask and that is required and necessary in order to help you meet the legal requirements related to the restrictions of real estate transfers (e.g. helping you obtain a judicial approval of a transfer of realty and the like).
What principles govern our processing of your Personal data?
We ensure that your Personal data:
With whom do we share your Personal data?
Due to the nature of the Services we provide, in certain cases, we have to share your Personal data in our daily operations.
We may disclose your Personal data to:
We responsibly claim that we turn to partners, Personal data processors, only when we are sure that they will secure appropriate organizational, legal, technical and physical measures to ensure the security and lawful processing of your Personal data.
Who can access your Personal data?
Only authorized persons inside UAB OBER-HAUS Real Estate or third parties used by UAB OBER-HAUS Real Estate or other persons, when it is required or allowed by legal acts, can access your Personal data. We declare that we engage only those third parties that provide sufficient guarantees of appropriate technical and organizational measures, so that the processing complies with the requirements of the GDPR and applicable legal acts and your rights be protected.
In disclosing your Personal data, we undertake to ensure that the data recipient observes the same Personal data retention and processing measures, as we do.
The processing activity carried out by third parties, is always regulated by a privacy and data processing agreement or other special conditions which UAB OBER-HAUS Real Estate agree with such third-party processors.
What are your rights regarding your Personal data?
UAB OBER-HAUS Real Estate aims to ensure that Personal data processing is fair and transparent, and that the person’s rights, as defined in applicable legislation, are at all times secure.
You have the following rights:
Depending on special circumstances, there might be certain conditions or limitations to the exercise of your rights. We might be bound by laws or other legal acts under which we will not be able to erase your Personal data immediately.
You can always contact UAB OBER-HAUS Real Estate with regards to exercising your rights at any time directly, via email, phone, making an enquiry on the Website (e.g. filling in a specific enquiry form, through the Facebook account, etc.).
We will respond to your request in a maximum of 30 days from the date of its receipt. In exceptional cases that require more time, having informed you, we shall have the right to extend this term to 60 days. In certain cases, we might ask you to provide additional information with regards to your request. If we refuse to satisfy your request, we will provide you with a reasoned reply once the circumstances defined in the GDPR or other legal acts are determined.
We implement your rights in Personal data protection for free (except for the cases where requests are obviously unfounded or disproportionate, primarily due to their repetitive nature).
How is your Personal data stored?
We store your Personal data in accordance with the GDPR and national legislation. As a general principle, your Personal data is processed (including storage) in a format that would not allow data subjects to be identified for longer than is necessary to achieve the purposes for which Personal data is processed.
In order to protect your Personal data against unlawful access, unlawful processing or disclosure, unintentional loss, alteration or destruction, we apply the necessary measures within the requirements of applicable legal acts. Such measures comprise technical means, for example, selecting appropriate computer systems, implementing computer protection, data and file protection, also, organizational means, such as limiting access to Personal data, ensuring confidentiality and more.
We responsibly claim that in processing your Personal data we ensure its confidentiality.
How long is your Personal data stored?
The terms for Personal data storage are established by legal acts or by us, respecting the law. The specific term for the duty to retain particular documents containing Personal data is defined in legislation, for example, legal acts regulating property and business valuation.
When legal acts do not specify the terms for Personal data storage, we retain your Personal data for the services we have provided for 10 years from the time of provision of the service (respecting the general extinctive prescription period). Your consent to Direct marketing shall be kept for 12 months from the date the consent was received.
What Direct marketing activity does UAB OBER-HAUS Real Estate conduct?
UAB OBER-HAUS Real Estate can provide information about its Services to its present Customers, based on its legitimate interest.
Our information and Direct marketing messages (for example, messages about the Services we provide) are sent to Customers who are being (have been) provided Services or who have expressed consent to receive Direct marketing and/or information offers from UAB OBER-HAUS Real Estate.
UAB OBER-HAUS Real Estate can send you information on the Services provided, on real estate market trends, reviews.
In certain cases, the Customer is given information about changes to their contracts, information (or a reminder) regarding documents/data additionally required, necessary for Service execution, and is sent systemic and other messages related to the Services provided. Information messages of this kind are necessary to execute the contract concluded with you and/or its annexes and to provide you with the Services you have requested, and, thus, are not considered to be Direct marketing messages.
You are under no obligation to consent to Direct marketing messages in order to enjoy our Services.
How can you express consent to receive information and/or Direct marketing messages?
You can agree to be sent information and/or Direct marketing messages expressing consent to Direct marketing by ticking a respective box on the Website, by confirming this choice in the registration form, by ticking a respective box in the contract with us and by other means that would clearly demonstrate your wish to receive information we offer, or by asking to be sent information messages under the contracts made with us.
Can you object to your Personal data being used for the purposes of Direct marketing?
You have a right to object to the processing of your Personal data for the purposes of Direct marketing at any time free of charge. You also have a right to revoke your consent at any time for free. In order to exercise this right, you must contact us by any means, including, but not limited to, in person, via email, on the Website and in other ways that would communicate to us that you are no longer willing to receive our information messages.
How can you contact us?
You are welcome to contact us with enquiries, requests or comments regarding the processing of your Personal data at email@example.com.
You may also inquire via phone, on the Website and using other means convenient to you.
Data protection officer
The appointed data protection officer of UAB OBER-HAUS Real Estate is Mindaugas Urbonas, a financial analyst.
You can contact the data protection officer by email at GDPR@ober-haus.lt or at firstname.lastname@example.org, a contact email address indicated above, addressing the email to the data protection officer.